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I didn’t purchase this!

My son downloaded an app on my phone that charged my account $90. How do I go about a refund?

Posted on Jan 18, 2020 6:44 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 18, 2020 10:47 PM

  1. Go to reportaproblem.apple.com
  2. Sign in with your Apple ID and password.
  3. If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.
  4. Follow the instructions on the page to choose the reason why you want a refund and submit your request.

It might not 100% guarantee Apple will approve your refund.

If you or a family member bought an item by mistake, set up Screen Time to prevent unintentional purchases in the future. You can require a password for purchases, prevent some types of purchases, or disable purchasing completely.

Set up Screen Time.

For more information, you can refer to the following support page:

https://support.apple.com/en-us/HT204084

2 replies
Question marked as Top-ranking reply

Jan 18, 2020 10:47 PM in response to aliyah90

  1. Go to reportaproblem.apple.com
  2. Sign in with your Apple ID and password.
  3. If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.
  4. Follow the instructions on the page to choose the reason why you want a refund and submit your request.

It might not 100% guarantee Apple will approve your refund.

If you or a family member bought an item by mistake, set up Screen Time to prevent unintentional purchases in the future. You can require a password for purchases, prevent some types of purchases, or disable purchasing completely.

Set up Screen Time.

For more information, you can refer to the following support page:

https://support.apple.com/en-us/HT204084

I didn’t purchase this!

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