Charged 300$ Problem with my card!

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Level 1

4 points

Charged 300$ Problem with my card!

Hello! An error has occurred! I was withdrawn money from a card that is not tied to Apple! a few days in a row paid 99.99 $ but I didn’t make a purchase! Please understand the problem and return my money! My bank said it was an Apple error. below I will attach a card that is tied to Apple and a card from which money was withdrawn. In the history of purchases and subscriptions there are no programs for the amount that was debited from my card. Provide information about the problem and wait for a refund! thanks!

I also provide screenshots from the bank and purchase history. This payment has occurred is an error. Money was withdrawn thrice!

18.01.2020 - 99.99$

13.01.2020 - 99.99$

I ask you to review and analyze all write-offs of funds on this card and provide a report on their write-offs! Thank you for understanding!

[Personal Information Edited by Moderator]

iPhone 11 Pro Max, iOS 13

Posted on Jan 19, 2020 3:45 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,251 points

Jan 19, 2020 6:29 AM in response to dmitriyr27

We are users like you, not Apple employees, so we don't have access to your data to make the changes you are requesting.

Apple ID - If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement

Normally, all sales are considered final, but you can ask for a refund.

If you have received a confirmation email, click the Report a problem link at the bottom.

Purchases problem

If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.

iTunes Support

iTunes Support – world wide

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Charged 300$ Problem with my card!

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