You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
📰 Newsroom Update
Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >
Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >
When I try to open ITunes or Image Capture I get this: < You can’t open the application “iTunes.app” (and "Image Capture" because it is being updated. >
What's the solution?
iMac 27", macOS 10.13
Hello and welcome to Apple Support Communities corgidogdave,
I see that you're getting an error when trying to open iTunes or Image Capture. I understand your concern, and I'd be happy to help.
Since both of these apps are part of the macOS, you'd need to reinstall the software. Make sure that you have a backup of your data before reinstalling. The articles below will guide you through these steps, if needed.
Hope this helps.
Have a great day!
Hello i_rina, thanks for your effort to help me.
I read both articles, and then proceeded to try to follow the directions in "Reinstall macOs".
There are 3 different things to try after a Restart.
I tried each one and none would work. I got to a point where the Reinstall Utility opened up, clicked it, and then got a dialog box that said "Server Cannot Be Reached." My WiFi is on, and working for other apps.
I also found you can't delete and reinstall iTunes and Image Capture separately or alone because they are required by the macOS.
I'm stumped. I have not yet called Apple Support for a phone call with a technician, but I think it may be time.
Thanks, ~ Dave
Hello corgidogdave,
Thanks for trying those steps. Since the issue remains, you'll want to reach out to Apple Support. You can reach them with the link below.
Thank you for using Apple Support Communities.
You can’t open the application “iTunes.app” (and "Image Capture" because it is being updated.
