What number can I call to get help setting up my new imac?

How do I copy my music folders from my backup drive to my iMac?

Posted on Jan 20, 2020 11:32 AM

Similar questions

Can't open iTunes Library.itl in Music on new Mac. New Mac running Monterey. Old Mac running High Sierra. I've copied the full library from the old Mac to an external disc and I'm trying to point the new Mac towards the iTunes Library.itl file to import the library. All that happens however is a spinning circle and "Loading", going nowhere. I've looked at the structure of the folder and it seems normal - I've never had it split between locations. (I've also tried deleting the existing Music folder and replacing it with the old one - Music opens up and asks me to choose a library, but this doesn't even result in the loading circle, it just doesn't work at all.) Can anyone offer a solution? Thanks
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Moving iTunes library to external drive I began to move my library to an external drive. I believe I copied over all the files but the library that opens is the library from 2015. The music folder is very messy with individual music files among a iTunes and iTunes1 folder. I used the itl file from that one but it seems to be from an earlier file. Do I need to take the unit into an Apple store for in person help?
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1 reply

Kappy

Level 10

362,173 points

Jan 20, 2020 12:13 PM in response to kcjuly

Contacting Apple Customer and Support Service

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
Primary support help at Contact Support.
To contact product and tech support: Contacting Apple for support and service including international calling numbers.

Or call the Apple Store from whom you purchased it.

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What number can I call to get help setting up my new imac?

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