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security questions problem!

I cannot change my security questions because they say that "too little information" is available. I also have no idea how to start a chat with an apple employee to ask questions about this. Please help!

iPhone 5s, iOS 12

Posted on Jan 20, 2020 12:30 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 20, 2020 12:34 PM

 contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID

1 reply
Question marked as Top-ranking reply

Jan 20, 2020 12:34 PM in response to jxnx

 contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID

security questions problem!

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