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Level 1

6 points

Passcode

My passcode is not working on my iPad and I haven’t changed it..any ideas?

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi

Posted on Jan 20, 2020 5:13 PM

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Level 10

103,365 points

Posted on Jan 20, 2020 5:15 PM

Hello,

Unfortunately you must now fully restore your iPad to factory settings.

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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Top-ranking reply

Level 10

103,365 points

Jan 20, 2020 5:15 PM in response to mgb900

Hello,

Unfortunately you must now fully restore your iPad to factory settings.

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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