Apple Event: May 7th at 7 am PT
I got a new iPhone 11 pro but have an issue on my Apple ID. I cannot reset my old email address on hotmail.fr i can’t remember my password As it’s a very old email address. I activated it from my laptop to get old photos which I get but couldn’t logout from it to make my current email address. (please note find my phone is activated on hotmail.fr)
iPhone 6s, iOS 13
Enter the Apple (iCloud) ID and click Forgot Password.
If necessary, contact Apple ID Support.
Apple Support by e-mail or chat Work through the screens to get a chat option.
Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.
From the article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Enter the Apple (iCloud) ID and click Forgot Password.
If necessary, contact Apple ID Support.
Apple Support by e-mail or chat Work through the screens to get a chat option.
Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.
From the article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
iCloud access
