Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Child acct issue

My daughter is 10 on family sharing plan. How do I log her in so the iPad is not linked to mine? I forgot her password and there seems to be no reset option for child. Any ideas?

iPad mini, iOS 9

Posted on Jan 21, 2020 7:08 AM

Reply
Question marked as Best reply

Posted on Jan 21, 2020 7:46 AM

Enter her Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage


Apple ID – Forgot Password


If necessary, contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID

1 reply
Question marked as Best reply

Jan 21, 2020 7:46 AM in response to Ptb7876

Enter her Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage


Apple ID – Forgot Password


If necessary, contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID

Child acct issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.