Grant Access issue with Microsoft Word and Excel
I am currently running Mojave, version 10.14.6, on my 2019 iMac at work. A few days ago, I updated my Office 365 suite to version 16.33. We were also required to install security software, specifically, Sophos. We also use Suitcase Fusion to manage our fonts. After restarting my computer after installing the updates, I suddenly get a Grant Access message when trying to open Word or Excel documents that I was previously able to open before.
In Word, a window pops up saying: "Additional permissions are required to access the following files: (abc.docx) Microsoft Word needs access to the file named abc.docx. Select this file to grant access." So I hit "Select." I then get the alert: "Word cannot open the document: user does not have access privileges."
In Excel, a window pops up wanting me to select the specific file to open (abc.xlsx) and then click the button "Grant Access." When I do, I then get the "Alert: Excel cannot open the file 'abc.xlsx' because the file format or file extension is not valid. Verify that the file has not been corrupted and that the file extension matches the format of the file."
I've tried a couple temporary solutions I've found online, but I need a permanent solution. I don't want to have to restart Word and Excel or my computer daily. Please help. This is very frustrating.
iMac 27", macOS 10.14