Record video


hello, I am interested in such a problem, I can’t turn on screen recording, the countdown is 3-2-1 and that’s all, the red light does not light up and the gray light is on, it also doesn’t connect to apple tv to the set-top box, since both problems are related to transmission data through the screen help me

iPhone 7, iOS 13

Posted on Jan 22, 2020 2:57 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 25, 2020 8:48 AM

Hi volodia82,


Welcome to Apple Support Communities. I understand your iPhone is unable to create a screen recording, along with the inability to connect to your Apple TV. I'll be happy to help.


If you haven't tried yet, I recommend restarting your iPhone: Restart your iPhone This can help resolve unexpected behavior. In addition, you'll want to make sure that your iPhone has the latest version of the iOS software. This helps provide software improvements on your device. Here's a helpful article with the proper steps: Update your iPhone, iPad, or iPod touch


For Apple TV not connecting to your iPhone, please be sure to follow the steps outlined here: Set up the Apple TV Remote on your iPhone, iPad, or iPod touch The section that says, "Get help" provides additional steps that can help resolve the ability to connect the iPhone to your Apple TV.


Kind regards.

1 reply
Question marked as Top-ranking reply

Jan 25, 2020 8:48 AM in response to volodia82

Hi volodia82,


Welcome to Apple Support Communities. I understand your iPhone is unable to create a screen recording, along with the inability to connect to your Apple TV. I'll be happy to help.


If you haven't tried yet, I recommend restarting your iPhone: Restart your iPhone This can help resolve unexpected behavior. In addition, you'll want to make sure that your iPhone has the latest version of the iOS software. This helps provide software improvements on your device. Here's a helpful article with the proper steps: Update your iPhone, iPad, or iPod touch


For Apple TV not connecting to your iPhone, please be sure to follow the steps outlined here: Set up the Apple TV Remote on your iPhone, iPad, or iPod touch The section that says, "Get help" provides additional steps that can help resolve the ability to connect the iPhone to your Apple TV.


Kind regards.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Record video

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.