Unwanted auto-renewal of subscription

Question

Unwanted auto-renewal of subscription

I paid for a 6 month Tinder subscription 6 months ago and have hardly used it. Then today I got an email saying I’d been charged £54.99 for a renewal of something I don’t even use. When I tried to cancel through ‘report a problem’ the response I got was: “We've determined that your purchase does not meet the conditions for a refund.“ Please help. This is my first iPhone. I didn’t even know I had subscribed as I would expect to see a direct debit. I thought it was a one off payment.

iPhone 7

Posted on Jan 22, 2020 5:27 AM

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Answer 1

Niel

Community+ 2025

Level 10

741,155 points

Jan 22, 2020 6:46 AM in response to webweaver2020

Click here, follow the instructions, and use this form to ask for a refund.

(178173)

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Answer 2

Jan 22, 2020 11:09 PM in response to Niel

Hi Neil, I filled the form out, copying and pasting the above. A representative contacted me and said they’d reviewed my case and... agreed to a refund. They answered all my questions via an email conversation and my subscription is now cancelled and I’ve received the credit note for my refund this morning. Thank you ever so much for your help.

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Answer 3

Jan 22, 2020 10:26 AM in response to Niel

Thank you for expedient reply. The info seemed to direct to the same place I’d tried so I filled out the form. Will feedback when I hear from them. Thanks again.

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Unwanted auto-renewal of subscription

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