iPhone and iPad no longer backing up to Mac

Question

iPhone and iPad no longer backing up to Mac

I backup my iPhone and iPad to my Mac. The latest backup I have for each is January 16 which is, I think, when I upgraded to iOS 13.3. There have been a couple of changes since then.

Now, whenever I plug in my device, a Finder window opens, highlighting the device, and instead of the functional screen I saw before, I see only the option to restore my iPhone. See image below.

I've gone through a variety of steps, including deleting the Finder preferences and relaunching Finder, using an Apple-supplied cable, and restarting my laptop, to no avail.

iPhone 6s, iOS 13.3

iPad Air 2, iPadOS 13.3

MacBook Pro late 2016, macOS 10.15.2

iPhone 6s, iOS 13

Posted on Jan 22, 2020 6:12 AM

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Answer 1

Top-ranking reply

Phil0124

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205,961 points

Jan 27, 2020 2:13 PM in response to Dolphinslastmessage

Its possible the trust settings for your devices and computer has been lost or corrupted.

See here to reset them: About the 'Trust This Computer' alert on your iPhone, iPad, or iPod touch - Apple Support

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Answer 2

Jan 22, 2020 6:42 AM in response to Dolphinslastmessage

Make sure the radio button for "Backup All the data on your iPhone to this Mac" is selected, just under the buttons in your screen shot.

That should reveal the Backup Now button among other things there.

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Answer 3

Jan 27, 2020 2:15 PM in response to Phil0124

I'll give that a shot. Strangely enough, I had a call with Apple Support about half an hour ago, and while I was on the call my iPhone decided to start cooperating again. My iPad is still being moody about it.

What I was told, though, was that the engineers are aware of the problem and that a forthcoming update to Catalina may fix it.

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Answer 4

ProustGiulio

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208,584 points

Jan 22, 2020 6:19 AM in response to Dolphinslastmessage

iTunes has been discontinued on Mac using Catalina OS. You need to use "Finder".

Regards

Giulio

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Answer 5

Jan 22, 2020 6:29 AM in response to ProustGiulio

I'm aware of that. Backups have been working just fine (via Finder) up to last week.

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Answer 6

ProustGiulio

Level 10

208,584 points

Jan 22, 2020 6:35 AM in response to Dolphinslastmessage

Ah, okay. Since I do not have a Mac, I'll ask hosts to move your question (this entire therad) to Catalina Community, so that members there can help you.

Thanks and regards.

Giulio

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Answer 7

Jan 22, 2020 6:40 AM in response to ProustGiulio

Thanks. I'm not sure how it ended up in iCloud.

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Answer 8

Jan 22, 2020 6:48 AM in response to Phil0124

That button doesn't exist. The image I provided is everything that I see in Finder for my iPhone.

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Answer 9

Jan 22, 2020 6:55 AM in response to Dolphinslastmessage

So there's nothing below the Update and Restore buttons at all?

Not even the Options section?

Maybe you need to scroll down a bit, if the window is very small.

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Answer 10

Jan 22, 2020 11:57 AM in response to Phil0124

Nothing at all. The window is small only because I made it so to get a smaller screenshot. You'll notice too that "Check for Update" is grayed out, which is also new.

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Answer 11

Jan 27, 2020 11:40 AM in response to Dolphinslastmessage

Another wrinkle... my iPad has the same problem when connected to my Mac.

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iPhone and iPad no longer backing up to Mac

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