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Trusted number for known Apple ID & known password missed

I know my username and password for my Apple ID but my phone is deactivated and someone else is using my old number ... whenever I try to sign in it does the verification code thing and sends the code to the person that now has my old number because of this I can’t get into my iCloud. How can I fix this problem?

iPhone 8 Plus

Posted on Jan 22, 2020 11:35 AM

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Posted on Jan 22, 2020 11:45 AM

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication


When you are able to access your account, you need to remove the old number from your ID.

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Trusted number for known Apple ID & known password missed

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