AirPods pro not pairing

Question

Level 1

9 points

AirPods pro not pairing

I had my AirPods pro replaced at the Genius Bar, they are not pairing. I have tried to reset and update firmware several times. Maybe 40 times total. It’s a brand new replacement. I removed AirPods pro, reset the charging case by holding set up button about 15 seconds, put AirPods in the case plug power wait 30 minutes, open lid and hit set up button behind case and it continues to blink Amber color. Not white and it won’t pair, if I remove an AirPod I am able to pair them individually but not as a pair.

Posted on Jan 22, 2020 8:57 PM

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Answer 1

Kevster6

Level 1

4 points

Feb 2, 2020 4:19 AM in response to skasol

I’m having the same exact issue but when I do only pair 1 earpiece since that’s then only thing it will let me do but only sometimes. It’s only allows me to pair the replacement earpiece I received. Not even the original one tha came with the case will pair which seems even more odd to me. But anyways I’m following this thread since i have the same issue and would live a fix for this if anyone has one.

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Answer 2

MrBill3

Level 10

103,882 points

Jan 23, 2020 4:39 AM in response to skasol

Hello,

Start here: Set up your replacement AirPods or charging case

If no help, try a full reset: Reset your AirPodsReset your AirPods

Good luck.

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Answer 3

skasol Author

Level 1

9 points

Jan 23, 2020 5:34 AM in response to MrBill3

Thank you, I have done both of these steps countless times, without any success.

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Answer 4

skasol Author

Level 1

9 points

Feb 2, 2020 6:19 AM in response to Kevster6

3rd time was the charm, made a 3rd appointment and Genius Bar replaced both AirPods and held the back button and they paired right away. Hope this helps.

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