why can't i change my apple profile picture in settings?

I wanted to change my apple account profile picture so i went to settings and clicked edit on my profile picture i chose a picture and clicked done the picture didn't change so i tried a few more times with no success so then i went into contacts clicked my card then changed the picture which changed it so why docent it work in settings?

Posted on Jan 23, 2020 11:37 AM

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Question marked as Top-ranking reply

Posted on Jan 27, 2020 7:50 AM

Hi Az2423,


Thank you for using the Apple Support Communities! I understand you are unable to successfully update your Apple ID photo under Settings, and I'd like to help.


It sounds like you were able to get the Apple ID photo to update in Settings only after updating your vCard in Contacts. You should certainly be able to update your photo from Settings as well. Let's try this again. Navigate to Settings > [your name]. Tap Edit on the current photo, and choose a different photo to set up. Once completed, I would like you to force quit Settings by following these steps: How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support. Then, open Settings back up and see if the change of photo appears.


If it still does not show the new photo, please let me know if you also use 'Share Name and Photo' under Settings > Messages: Use Messages on your iPhone, iPad, or iPod touch - Apple Support. I ask because the photo set up here, can also be connected to the photo you see under your name in Settings.



Best regards.


1 reply
Question marked as Top-ranking reply

Jan 27, 2020 7:50 AM in response to Az2423

Hi Az2423,


Thank you for using the Apple Support Communities! I understand you are unable to successfully update your Apple ID photo under Settings, and I'd like to help.


It sounds like you were able to get the Apple ID photo to update in Settings only after updating your vCard in Contacts. You should certainly be able to update your photo from Settings as well. Let's try this again. Navigate to Settings > [your name]. Tap Edit on the current photo, and choose a different photo to set up. Once completed, I would like you to force quit Settings by following these steps: How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support. Then, open Settings back up and see if the change of photo appears.


If it still does not show the new photo, please let me know if you also use 'Share Name and Photo' under Settings > Messages: Use Messages on your iPhone, iPad, or iPod touch - Apple Support. I ask because the photo set up here, can also be connected to the photo you see under your name in Settings.



Best regards.


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why can't i change my apple profile picture in settings?

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