Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I need to reset the password for my apple ID which is used to log into my ipad. however, I do not remember if I ever set up the security questions/answers. Meanwhile, the rescue email is linked to a retired email address

I need to reset the password for my apple ID which is used to log in my ipad. however, I do not remember if I ever set up the security questions/answers. Meanwhile, the rescue email is linked to a retired email address for which I no longer have access. Please help! Is there another way to reset the password or update the rescue email? Since these 2 actions are inter-related, it does not to seem to have a viable option for me to resolve this. Please help! Thanks.

Posted on Jan 23, 2020 11:00 PM

Reply
Question marked as Best reply

Posted on Jan 24, 2020 7:24 AM

A reset link should also go to you primary email address. Try the links below and if you are asked for security questions, see the forgot link below.


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage


Apple ID – Forgot Password


If you don't know the answers, if the steps in the article below don’t work, contact Apple ID Support, although I’m not sure they will be able to help. 


Apple ID - If you forgot the answers to your Apple ID security questions


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  





1 reply
Question marked as Best reply

Jan 24, 2020 7:24 AM in response to apple_trouble

A reset link should also go to you primary email address. Try the links below and if you are asked for security questions, see the forgot link below.


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage


Apple ID – Forgot Password


If you don't know the answers, if the steps in the article below don’t work, contact Apple ID Support, although I’m not sure they will be able to help. 


Apple ID - If you forgot the answers to your Apple ID security questions


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  





I need to reset the password for my apple ID which is used to log into my ipad. however, I do not remember if I ever set up the security questions/answers. Meanwhile, the rescue email is linked to a retired email address

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.