Unable to install helper tools and initiate mamp

Question

Unable to install helper tools and initiate mamp

Hello, I'm using Mamp pro 5 on Mac OS 10.15.2

Mamp pro 5.6 version.

When launching mamp I'm prompt to enter my admin creds for install/update helper tools but I always get the following message.

"Either you did not provide the necessary admin credentials or the MAMP PRO package could not be initialized correctly. You can either restart the application and try again or re-install the software."

My admin creds are entered correctly, I even tried my Apple id creds but nothing.

I contacted Mamp support and added mamp apps under SECURITY & PRIVACY -> PRIVACY ACCESSIBILITY as instructed but its not working.

I completely uninstalled and re-installed mamp.pkg via terminal using sudo command but still nothing.

I'm the only admin on my mac and I never had issues with other applications. Why is this happening?

Thanks

MacBook Pro 13", macOS 10.15

Posted on Jan 24, 2020 7:33 AM

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Answer 1

Top-ranking reply

altmic

Level 1

14 points

Jan 26, 2020 9:37 AM in response to dimosthenis18

This was the solution for me:

sudo launchctl load -w /Library/LaunchDaemons/de.appsolute.mampprohelper.plist

You have to change the filename in the LaunchDaemon folder, which should be different in your mac.

Michael

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Answer 2

Jan 24, 2020 11:00 AM in response to dimosthenis18

dimosthenis18 wrote:

Hi etresoft, thanks, I did contact them.

The answer was "It looks like you are running MAMP under limited permissions, can you please reinstall MAMP PRO under root/admin account?"

This cannot be the issue and since I'm sure I have admin privileges I cannot find a reason to create/login as root.

Even if I do, doesn't it mean that everytime I need to run Mamp I also must switch to root?

Or could I change mamp owner to my admin user if I manage to update Mamp?

Are you admin?

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Answer 3

etresoft

Level 9

56,314 points

Jan 24, 2020 7:55 AM in response to dimosthenis18

You will have to ask the developers of that product for support. It sounds like a buggy product.

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Answer 4

Jan 24, 2020 11:09 AM in response to leroydouglas

Yes. I've been using this account for more than 10 years from a mac to another

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Answer 5

Jan 24, 2020 11:15 AM in response to etresoft

I need it for development purposes. I mostly use mariaDB.

Mamp pro was useful cause of fast php switching and mail services. Thank you!

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Answer 6

Jan 27, 2020 6:16 AM in response to altmic

Thanks altmic, following your instructions I managed to run mamp.

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Answer 7

Jan 24, 2020 10:07 AM in response to etresoft

Hi etresoft, thanks, I did contact them.

The answer was "It looks like you are running MAMP under limited permissions, can you please reinstall MAMP PRO under root/admin account?"

This cannot be the issue and since I'm sure I have admin privileges I cannot find a reason to create/login as root.

Even if I do, doesn't it mean that everytime I need to run Mamp I also must switch to root?

Or could I change mamp owner to my admin user if I manage to update Mamp?

Reply

Answer 8

etresoft

Level 9

56,314 points

Jan 24, 2020 11:05 AM in response to dimosthenis18

When you install a pkg file, it runs as root. It is more likely that the product isn’t compatible with Catalina.

If you are just looking for a web server, you can try my guide to Setting up a local web server on macOS 10… - Apple Community. It includes Apache, Perl, and PHP. There is a link to MySQL, but I haven’t installed MySQL on a Mac in years.

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Unable to install helper tools and initiate mamp

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