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I got email saying my account is locked

I got email saying my account is locked

Posted on Jan 24, 2020 6:50 PM

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Question marked as Top-ranking reply

Posted on Jan 24, 2020 6:53 PM

The email is an attempt by a scammer to steal your Apple ID credentials. Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support will provide further details, and reporting tips.

3 replies

Jan 24, 2020 8:08 PM in response to Nelson8814

About Email and Other Scams


Apple always addresses you by your name or the name they have on file for you.  The Email will be from apple.comor itunes.com. Email addresses can be spoofed. You can go to Mail > View > Message > Show all Headers to see more. Apple Emails will never contain an attachment. Apple will never request personal information such as Social Security numbers.


An exception to the above is when you order something from the Apple Store. The receipt will be addressed to Dear Apple Customer.


Avoid Scams


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  2. Annual Reminder- Watch out for email Phishing Scams
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  4. Beware of Browser Pop-Up Tech Support, Phishing Scams
  5. Phishing & Other Suspicious Emails
  6. Avoid phishing emails, fake 'virus' alerts, phony support calls, & other scams
  7. Phony "tech support" - "ransomware" popups and ... | Communities


Report phishing email to abuse@apple.com.


I got email saying my account is locked

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