iPhone X won’t DL new software
My new iPhone XS won’t DL the 13.3 update, just keeps giving an error message. How do I fix this?
iPhone XS, iOS 12
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User profile for user:
i_rina
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Community Specialist
Hello Mrelzzz,
Thank you for using Apple Support Communities. I see that you're receiving an error message when trying to update your iPhone X over-the-air. You've come to the right place! I'm happy to help.
I recommend restarting your iPhone and testing the issue while connected to a different network. If the issue persists, use the steps below to remove and download the update again:
- "Go to Settings > General > [Device name] Storage.
- Find the update in the list of apps.
- Tap the update, then tap Delete Update.
- Go to Settings > General > Software Update and download the latest update.
If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with your computer using Finder or iTunes."
Get help with over-the-air iOS updates
Let us know the results. Please include additional error messages and any other troubleshooting steps you may have tried.
Have a wonderful day!