How do I STOP paying for 2 Aps in my iTunes store that I DO NOT want to renew?

Question

JoAnneRN Author

Level 1

8 points

How do I STOP paying for 2 Aps in my iTunes store that I DO NOT want to renew?

I DO NOT want 2 paid Aps that are listed in my Subscriptions in the iTunes Store..

I took me 30 minutes to FIND the **** location of these Aps.

There does not seem to be any place in there iTunes List to stop purchasing these Aps.

Please advise me now to stop any further payments.

Also, how can I set up my payments so that NOTHING auto-renews without me authorizing it.

THank you for help with this frustrating problem !

JoAnne Flynn

Posted on Jan 25, 2020 12:02 PM

Reply

Answer 1

cp from OH

Community Specialist

Jan 28, 2020 5:19 PM in response to JoAnneRN

Hello, JoAnneRN.

I understand that you would like a little assistance determining how to cancel subscriptions. I can help with that. I also wanted to make sure to let you know how to See your purchase history for the App Store or iTunes Store.

If you would like to cancel or change a subscription, click the link below. It has detailed instructions on how to do so and has a hand button that’ll take you right to your subscriptions.

View, change, or cancel your subscriptions

Also, within the support pages is a handy link should you wish to "request a refund for a recent renewal of an in-app subscription."

As for your last question regarding payments and auto-renew, there is not a way to stop apps from renewing other than unsubscribing from the app before the renewal date, often a day or so before. It is also worth noting that deleting an app does not unsubscribe one from an in-app service.

I hope this helps.

Best Regards.

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Answer 2

CarlAVII

Community Specialist

Jan 30, 2020 2:17 PM in response to JoAnneRN

JoAnne,

I feel that you have likely already canceled your subscription, and what you see now is the option to resubscribe. You should have access to all of the features a subscription entails until the end of your billing period. If you find this not to be the case, please contact Apple Support.

Regards.

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Answer 3

JoAnneRN Author

Level 1

8 points

Jan 30, 2020 6:26 AM in response to cp from OH

The solution you provided to cancel my Evernote subscription did NOT work.

I went toe Subscriptions section under my name on my iPhone. There, I saw Evernote listed.

But, when I clicked on Evernote .... I DID NOT find an option to CANCEL.

There were 3 or 4 pricing options for me to select in order to re-subscribe.

This is NOT what I want to do. I want to complete UN-SUBSCRIBE.

I also went to the iTunes sections. There, I did not find a "Subscriptions" section. There was Music, Movies, Purchased,TV Shows, etc. - but No Subscrption seciton. I clicked on the purchased section but there were no purchases listed.

So... What do I do now ???? I want Evernote cancelled. I do not want to re-subscribe.

Please advise.

JoAnne Flynn

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Answer 4

JoAnneRN Author

Level 1

8 points

Jan 30, 2020 12:53 PM in response to Leanne_68

No. I originally tried to cancel directly with Evernote but they told me I had purchased it thru Apple.

what do I do now.

cant you just remove it from my Spple account?

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Answer 5

Leanne_68

Community Specialist

Jan 30, 2020 9:00 AM in response to JoAnneRN

Hey, JoAnne.

It sounds like your Evernote subscription may be through Evernote and not the App Store. I’m linking Evernote's page below. It should take you through canceling an Evernote subscription.

How to cancel your Evernote Premium subscription

This page may come in useful as well: Get help with subscriptions not billed through Apple

I hope this helps!

Regards.

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How do I STOP paying for 2 Aps in my iTunes store that I DO NOT want to renew?

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