Can’t access my Apple id

Question

Level 1

8 points

Can’t access my Apple id

Hi. When I go in settings I can’t access my Apple ID. On top of the screen in settings where I usually access my Apple ID is faded and won’t let me tap it. Thanks

iPhone X, iOS 13

Posted on Jan 26, 2020 1:24 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

684,549 points

Jan 26, 2020 7:21 AM in response to Dolly365

Have you checked Settings/Screen Time for any restrictions?

Do you have access to another WiFi network where you can try? That has worked for several people.

Try a restart.

Restart your iPhone, iPad, or iPod touch

Try a forced restart.

Reset Device

If necessary

Hard reset

If there are restrictions in Screen Time that are preventing access, you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.

If there aren't any Screen Time restrictions, do a backup and try a factory reset. Then restore from your backup.

Restore to Factory setting

Backup - Restore your device from an iCloud or iTunes backup

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Answer 2

Dolly365 Author

Level 1

8 points

Jan 26, 2020 9:11 AM in response to Eric Root

No I don’t have any restrictions.

I have 4 devices and 2 of them they let me access the Apple ID and 2 won’t let me. Does this have anything to do with the fact that my Son changed the Apple ID passcode of his iPad? I will have to restore then cos I’ve tried everything else . Thanks

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Answer 3

Eric Root

Level 10

684,549 points

Jan 26, 2020 9:19 AM in response to Dolly365

Did he change the device passcode or his Apple ID password? Are the two of you sharing an Apple ID? Trying the restore shouldn't affect anything if you have a good backup to restore.

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