passcode forgot cant restore get error 9

See here too: https://support.apple.com/en-us/HT201444

if you have a profile on your device u will need to contact you IT dep

as the profile can be the main reason you cant restore the device

you can consider it as like an extra protection on the unit that you have

so the IT in your company needs to take a look at this issue

Brett Higginbotham wrote:

Still failing. I have a company intune profile. So, its being managed my my work. Would that prevent me from restoring it?

Might be. Ask your company IT admin/supervisor, before making further attempts.

Regards

Giulio

you can follow the below link as will help in your issue

If you see an error in Finder or iTunes on your computer

https://support.apple.com/en-us/HT205724

YES that will be an issue better to restore the device using a personal PC please