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The phone number associated to my Apple ID does not exist anymore. I need to receive the instructions to reset my password on a different device. What can I do?

The phone number I associated to an Apple account of mine does not exist anymore.


I have forgotten my password and it seems that my only way to reset it is to receive the instructions to that phone number.


How can I reset it differently?

iPhone 11

Posted on Jan 27, 2020 12:48 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 27, 2020 6:41 AM

See if you can get an email option.


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage


Apple ID – Forgot Password


If necessary, contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID

2 replies
Question marked as Top-ranking reply

Jan 27, 2020 6:41 AM in response to alessio276

See if you can get an email option.


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage


Apple ID – Forgot Password


If necessary, contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID

Jan 27, 2020 2:12 AM in response to alessio276

Try these steps:

...

If you don’t have a trusted device handy, you can have a verification code sent to your trusted phone number as a text message or phone call.

  1. Click Didn't get a verification code on the sign in screen.
  2. Choose to have the code sent to your trusted phone number.
  3. You'll get a text message or phone call from Apple with your verification code.
  4. Enter the code on your other device to complete sign in.

...

copied from: Get a verification code and sign in with two-factor authentication - Apple Support



The phone number associated to my Apple ID does not exist anymore. I need to receive the instructions to reset my password on a different device. What can I do?

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