I'm running OS Catalina on a late 2013 macbook pro. I have checked firewall connection, run malware bytes, reset both the SMC and NVRAM. Here are the Etrecheck results, can someone please help me interpret them and let me know what's going on with my computer. Thank you.
MacBook Pro 15", macOS 10.15
Create a new user account on your Mac, log in and see if the issue persists.
If you're not familiar with those steps, see here: https://support.apple.com/guide/mac-help/set-up-other-users-on-your-mac-mtusr001/mac
Also, run etrecheck again and post the results; it should see if you successfully removed OpenVPN.
~Lyssa
Create a new user account on your Mac, log in and see if the issue persists.
If you're not familiar with those steps, see here: https://support.apple.com/guide/mac-help/set-up-other-users-on-your-mac-mtusr001/mac
Also, run etrecheck again and post the results; it should see if you successfully removed OpenVPN.
~Lyssa
Do you have a VPN installed?
Disable and/or remove it, then try again. Netflix shows content based on your location and a VPN can mess with it detecting this information.
~Lyssa
Not sure if I missed this in your second etrecheck or if it's only just showing up but there's a preference file for Viscosity still hanging around:
[Loaded] com.sparklabs.ViscosityHelper.plist (SparkLabs Pty Ltd - installed 2018-03-18)
Remove that, restart, test again, etrecheck again.
~Lyssa
Etrecheck shows at least one other VPN that was installed. Hopefully removing it will do the trick.
Kernel Extensions:
/Library/Application Support/Viscosity
tap.kext (1.2)
The main reference I find for Viscosity is here: https://www.sparklabs.com/viscosity/
~Lyssa
You have OpenVPN running. Why are there 2 entries in your Hosts file?
Have you tried viewing amazon's Prime vides troubleshooting help menue. . just log into your amazon account ,go to prime videos and hit help in far right hand corner and look at Get help using and troubleshooting common issues with Prime Video.
Thank you, I forgot I downloaded that. I removed it completely and all of the files associated with it, but the problem persists. The error I'm getting says Netflix refuses to connect. Amazon error says that site takes too long to connect. I have connected to a different network but that hasn't made a difference.
Here's the new etrecheck. I booted the computer in safemode, and the problem persists. The computer runs MUCH slower in safemode and the screen lags.
I've also made a new user account and the issue persists.
Thanks for your help. Unfortunately, nothing I do seems to make any difference. Here's another etrecheck
The etrecheck report says otherwise:
Launchd: /Library/LaunchDaemons/net.openvpn.client.plist
Executable: /Library/Frameworks/OpenVPN.framework/Versions/Current/bin/openvpn-service -no --pidfile /var/run/openvpn.pid
Details: Exact match found in the whitelist - probably OK
You need to remove OpenVPN completely. You may have to check their website for directions.
~Lyssa
Nope, no vpn
Amazon and Netflix will not load in any browser (Etrecheck results)