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I can't enable my ipad

My son disabled my ipad and now I can't enable it, when I connect it to my mac it doesn't show as a device

Posted on Jan 27, 2020 3:10 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 27, 2020 3:15 PM

Hello,


Unfortunately you must now fully restore your iPad to factory settings.


Please refer to the following Apple Support documents.


If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support



However it is worth noting that there is a very widespread issue with Apple’s update servers which means that you may be unable to restore this iPad at this time. Unfortunately this would mean that your iPad has been rendered useless until this problem has been resolved.

1 reply
Question marked as Top-ranking reply

Jan 27, 2020 3:15 PM in response to marila0226

Hello,


Unfortunately you must now fully restore your iPad to factory settings.


Please refer to the following Apple Support documents.


If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support



However it is worth noting that there is a very widespread issue with Apple’s update servers which means that you may be unable to restore this iPad at this time. Unfortunately this would mean that your iPad has been rendered useless until this problem has been resolved.

I can't enable my ipad

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