Authentication Failed - A server error occurred

I am trying to help my mom with her phone and every time we go to Settings > Apple ID, iCloud, iTunes, & App Store > Name, Phone Numbers, Email we get the error message “Authentication Failed - A server error occurred”. The only option it gives us is to hit ‘OK’. How do we fix this so she can access this portion of her settings?

iPhone 11

Posted on Jan 27, 2020 8:08 PM

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1 reply

ChrisJ4203

Level 10

236,285 points

Jan 27, 2020 8:16 PM in response to _emm

Contact Apple Support using the link at the top of the page here.

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Authentication Failed - A server error occurred

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