Photos has stopped responding.

Hi there,


I'm trying to access my photos on icloud with the view of downloading them all to an external hard drive but I keep getting this error message. I've tried accessing them on multiple browsers with no luck. Any thoughts?


Photos has stopped responding.


An error has prevented this application from working properly. Help Apple improve its products by sending us diagnostic and usage information about Photos.


APP NAME

photos


HOSTING APP NAME

cloudos2


CLIENT TIME

Tue Jan 28 2020 18:37:53 GMT+0000 (Greenwich Mean Time) (1580236673448)


USER AGENT

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.130 Safari/537.36


HOSTNAME

www.icloud.com


BUILD INFO

1925Project53__1925B46__UNKNOWN


SESSION ID

92048a4e-d0d4-4437-8255-e16c6680cf14


REPORTED ERROR TITLE

[object PromiseRejectionEvent]


REPORTED ERROR TYPE

UNCAUGHT_EXCEPTION


ERROR CONTEXT

undefined


LINE NUMBER

Unknown

Posted on Jan 28, 2020 10:44 AM

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Similar questions

1 reply

Jan 30, 2020 5:10 PM in response to phypmat97

Hi phypmat97,


I like to have a local backup of my photos as well, and I'll be happy to help you find some instructions for the way that I believe is the best option to accomplish this. To add to that, I feel that using the native Apple Photos app is the best option. Check out the following article for more help:

Download iCloud photos and videos - Apple Support


Enjoy your day.

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Photos has stopped responding.

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