Iphone 7 plus shutdown while taking photo with camera app?

Hi there i am facing an issue with my iphone 7 plus, my iphone shutdown whenever i try to take normal or portrait photo the screen goes completely black and i can only be able to turn it back on when i connect it with charger. I am currently on ios 13.3 and i did restore my iphone with a clean copy of ios 13.3. Some time the iphone can take picture but then when i close camera app and again try to take photo iphone shutdown. The battery seems to be good because this issue doesn't drain battery, battery percentage stays same when i turn my phone back on. Any help will be appreciated.


Thanks

iPhone 7 Plus

Posted on Jan 28, 2020 1:16 PM

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Posted on Feb 7, 2020 9:51 AM

Mr13r4n,


I appreciate your detailed reply. As this issue is continuing to occur after restoring your iPhone to its factory condition and not adding back a previous backup, this is likely a hardware issue. I would contact Apple Support for service options in your area. Alternately, the Apple Support app is a quick, easy way to determine the best way to seek out service or repair in your area.


Take care.

3 replies
Question marked as Top-ranking reply

Feb 7, 2020 9:51 AM in response to Mr13r4n

Mr13r4n,


I appreciate your detailed reply. As this issue is continuing to occur after restoring your iPhone to its factory condition and not adding back a previous backup, this is likely a hardware issue. I would contact Apple Support for service options in your area. Alternately, the Apple Support app is a quick, easy way to determine the best way to seek out service or repair in your area.


Take care.

Jan 30, 2020 7:58 PM in response to Mr13r4n

Hello, Mr13r4n.


I understand that when you attempt to take a photo with your iPhone 7, your display becomes blank, and you often need to restart your iPhone to be able to use it. I love taking pictures with my iPhone, and I can see how this would be bothersome. I am glad to have a chance to help you.


I first wanted to make sure you had access to the Apple Support article, If the camera on your iPhone, iPad, or iPod touch isn't working. A key callout from the article is to see if the issue occurs without a case or screen protector.


I noticed that you specifically mentioned that this happens when you take a regular photo and with Portrait Mode. Is this not occurring when you take a video? Does it happen when you are using the camera with a different app such as Facebook, Instagram, or Twitter? If it occurs across all apps, I would, per the support article I linked earlier, "take your device to an Apple Retail Store or Authorized Service Provider for more help."


If it doesn’t happen in other apps, that points to a software issue. I see that you already reinstalled iOS. That was a significant troubleshooting step. What I would do next, if you haven’t already, is back up your iPhone and restore it to its factory condition. Then, before adding any of your personal data back to your iPhone, test for the behavior. If the issue is still present, go ahead and contact Apple Support. If the issue is resolved, you will want to be careful about how you bring your data back onto your iPhone. If you use iCloud to sync your information, there should be no issue in signing back in and bringing your photos, contacts, and messages back to your device. What you might want to avoid is restoring a full backup as the issue may "live" in your iPhone's backup.


I hope this information helps!


Restore your iPhone, iPad, or iPod to factory settings


Best Regards.

Feb 6, 2020 5:48 AM in response to CarlAVII

Hi there,


Thanks for your swift response and sorry for my delayed reply. I recently updated it to iOS 13.3.1 and i did restored it from iTune so it's a fresh copy. I noticed that the normal photography issue is gone but the problem still there for portrait photo mode

( iPhone shutdown one portrait photo mode as soon as it capture photo and i have to plug it with charger or PC to turn it back on, power key don't work to restart the phone and the photo that i take didn't even saved in library) it mostly happen in low light indoor condition and sometime happen in outdoor as well. The iPhone is capturing video normally in every resolution so no problem in making video and camera work normal with all the apps you mentioned. And i did tried it with fresh ios restore with factory setting no backup restored.


I hope i have provided enough information of the issue i am facing. I will wait for your reply.


Thanks


Imran

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Iphone 7 plus shutdown while taking photo with camera app?

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