If my AirPods won’t connect to my phone can I get a replacement for free if I go to the Apple store

If my AirPods won’t connect to my phone can I get a replacement for free if I go to the apple store





[Re-Titled by Moderator]


Posted on Jan 28, 2020 6:19 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 28, 2020 6:32 PM

Great question! So what typically happens is the AirPods will be fully inspected by a tech. Once they diagnose the issue they will be able to replace them if they are still covered under warrant and does not have any accidental damage or been in contact with liquid.


You can verify warrant here: https://checkcoverage.apple.com/


Also the tech will attempt to pair the device so bring in whatever device you are having issues with pairing to the AirPods. Make sure to have a valid ID, proof of purchase, and any parts that came with the AirPods to the service: https://support.apple.com/airpods/repair/service

2 replies
Question marked as Top-ranking reply

Jan 28, 2020 6:32 PM in response to Killacam717

Great question! So what typically happens is the AirPods will be fully inspected by a tech. Once they diagnose the issue they will be able to replace them if they are still covered under warrant and does not have any accidental damage or been in contact with liquid.


You can verify warrant here: https://checkcoverage.apple.com/


Also the tech will attempt to pair the device so bring in whatever device you are having issues with pairing to the AirPods. Make sure to have a valid ID, proof of purchase, and any parts that came with the AirPods to the service: https://support.apple.com/airpods/repair/service

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

If my AirPods won’t connect to my phone can I get a replacement for free if I go to the Apple store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.