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Safari won’t open on Mac

Turned on my Mac this morning and Safari won’t open. I tried going to my applications folder and opening it from there but still it’s not opening. What can I do? Not a power user. :-(

iMac 21.5", macOS 10.14

Posted on Jan 29, 2020 6:17 AM

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Question marked as Best reply

Posted on Jan 29, 2020 7:27 AM

Caches problem?

       Restart the router.

       Startup in Safe Mode.    https://support.apple.com/en-us/HT201262

       Launch Safari to test.

       Restart normally by clicking the “Restart” button at the bottom.

       Test Safari now.


       Turn off extensions and test.

       https://support.apple.com/guide/safari/use-safarihttps://support.apple.com


Adware?

   1. Remove unknown profiles if present.

      System Preferences > Profiles

      Open System Preferences,  select “General and click  the “Profiles” icon ( a checkmark on a gear) .

      When Profiles pane opens, select the unknown profile and click the minus button at the bottom.

      Profiles: https://support.apple.com/guide/mac-help/configuration-profiles-standardize-settings-mh35561/mac

   2. Check for adware.

       Run the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

       For instructions:  Install Malwarebytes for Mac          Uninstall Malwarebytes for Mac

       Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

       Restart the computer and relaunch Safari holding the shift key down.

       Scan for Malware again.


       Additional steps if necessary.


  3. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac

  4. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac 

  5. Restart your Mac. Relaunch Safari holding the Shift key down.      

2 replies
Question marked as Best reply

Jan 29, 2020 7:27 AM in response to supergoo

Caches problem?

       Restart the router.

       Startup in Safe Mode.    https://support.apple.com/en-us/HT201262

       Launch Safari to test.

       Restart normally by clicking the “Restart” button at the bottom.

       Test Safari now.


       Turn off extensions and test.

       https://support.apple.com/guide/safari/use-safarihttps://support.apple.com


Adware?

   1. Remove unknown profiles if present.

      System Preferences > Profiles

      Open System Preferences,  select “General and click  the “Profiles” icon ( a checkmark on a gear) .

      When Profiles pane opens, select the unknown profile and click the minus button at the bottom.

      Profiles: https://support.apple.com/guide/mac-help/configuration-profiles-standardize-settings-mh35561/mac

   2. Check for adware.

       Run the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

       For instructions:  Install Malwarebytes for Mac          Uninstall Malwarebytes for Mac

       Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

       Restart the computer and relaunch Safari holding the shift key down.

       Scan for Malware again.


       Additional steps if necessary.


  3. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac

  4. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac 

  5. Restart your Mac. Relaunch Safari holding the Shift key down.      

Jan 29, 2020 11:46 AM in response to supergoo

You can also try setting up another admin user account to see if the same problem continues.


Isolating an issue by using another user account 


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information


Web site version if required.  https://etrecheck.com



Safari won’t open on Mac

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