Hi, i dropped my current phone and smashed the screen, i removed the sim to put into a different phone, but a large amount of info, (contacts, apps, notes, what's app messages) etc have not moved over?? why is this and how can i retrieve everything off my old phone?
iPhone 6, iOS 12
That's not stored on the SIM card. That's stored locally on the phone. In order to extract the data, you need to get it off the phone or perhaps from an iOS backup on iTunes/Finder. It might be possible that you have some of that data on iCloud and you can try and recover it from an iCloud backup.
If you don't have that backup, you will at the least need a new screen assembly and/or repair any damage to your phone that would prevent performing a backup.
That's not stored on the SIM card. That's stored locally on the phone. In order to extract the data, you need to get it off the phone or perhaps from an iOS backup on iTunes/Finder. It might be possible that you have some of that data on iCloud and you can try and recover it from an iCloud backup.
If you don't have that backup, you will at the least need a new screen assembly and/or repair any damage to your phone that would prevent performing a backup.
Thank you, yes I have iCloud backed up to when I dropped it, I’ve signed in but many of my contacts etc are missing. Not sure if I’ve missed something?
981mp wrote:
Thank you, yes I have iCloud backed up to when I dropped it, I’ve signed in but many of my contacts etc are missing. Not sure if I’ve missed something?
Depending on how much data you have reserved in iCloud (5 GB is the standard free amount), not everything will be saved to iCloud.
If this is really critical, you're going to need to fix up your old phone and extract a full backup from it. There are some caveats to this however. Apple doesn't guarantee that any repairs will maintain the data. They always reserve the right to wipe a device in order to test it or perhaps replace the entire device with an equivalent service replacement. Apple's terms always say that performing a backup is the responsibility of the user and that they make no promises about whether the data will be intact when any Apple device is brought to them or an AASP for servicing.
If you simply need the data and this phone otherwise is "disposable" then you might be able to get a simple repair done by a third party repair shop to simply extract the data. Many such shops have working screen assemblies available for this purpose such that you may not need to buy a replacement screen assembly.
Things aren't stored in the SIM card. If you had the iCloud set up then you can sign back into it on your new phone, if its an iPhone, and see what comes over.
broken phone
