Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Esim Feature

I purchased an iphone 11 from Dubai.

The primary SIM (i.e. Physical sim card) shows IMEI, ICCID, MEID number where as i dont see anything for esim.

I have a something called BACK sim with an only IMEI number but when i checked in India for an esim in India - they said the phone is no displaying the other number like ICCID & MEID for esim.


Can anybody help me to resolve this issue.

iPhone 11, iOS 13

Posted on Jan 29, 2020 10:10 PM

Reply
Question marked as Best reply

Posted on Jan 30, 2020 9:19 PM

OK I did some research and found that Your iPhone does NOT have the eSIM feature. What it has is a Dual SIM feature. Meaning you will have one SIM card slot with a DUAL SIM TRAY. A tray that will have a front SIM and a Back SIM. See illustration below-

Since there is no eSIM, getting it activated for one won't work. You need a second physical SIM to activate the second line.


Axel F.

8 replies
Question marked as Best reply

Jan 30, 2020 9:19 PM in response to R_20

OK I did some research and found that Your iPhone does NOT have the eSIM feature. What it has is a Dual SIM feature. Meaning you will have one SIM card slot with a DUAL SIM TRAY. A tray that will have a front SIM and a Back SIM. See illustration below-

Since there is no eSIM, getting it activated for one won't work. You need a second physical SIM to activate the second line.


Axel F.

Jan 30, 2020 6:07 AM in response to Axel Foley

Hi Axel,


Thank you very much for your reply.

Below is screenshot of my setting.


Under Primary you can see my physical sim details. whereas for esim i dont find any details, it is referred as back sim.

Thus the service provider are no able issue esim for my phone.


Could you please let me know how to address this issue.

Is it because i purchased the phone from Dubai.





Esim Feature

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.