imessage is not working

As per you post, you have done everything that was you required for activation. However may I request you to go through the steps 4.1, 4.2, 4.3 & 4.4 again (the order is very important). If it fails...

Then next step is 5.3

That's it.

1. If you get an error when trying to activate iMessage or FaceTime
   1. To use iMessage or FaceTime, you need to activate them on your iPhone, iPad, or iPod touch. If you see an error message during activation, follow these steps.
2. When activating iMessage or FaceTime, you might see one of these messages:
   1. Waiting for activation
   2. Activation unsuccessful
   3. An error occurred during activation
   4. Could not sign in, please check your network connection
3. Check your device settings
   1. Make sure that you’re connected to a cellular data or Wi-Fi network. If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
   2. Go to Settings > General > Date & Time and make sure that your time zone is set correctly.
4. Turn off and restart iMessage and FaceTime
   1. Go to Settings > Messages and turn off iMessage.
   2. Go to Settings > FaceTime and turn off FaceTime.
   3. Restart your device.
   4. Turn iMessage and FaceTime back on.
5. Still not activated after a day?
   1. It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:
   2. Make sure that your device has the latest version of iOS.
   3. If you're using an iPhone, contact your carrier to make sure that you can receive SMS messages.
   4. Contact Apple Support.

If you get an error when trying to activate iMessage or FaceTime ...

If your iMessage is nor working you must have received an SMS in place of iMessage.

"I have not received any messages sent to me." is not the primary issue. You will receive messages even if iMessage is disabled.

Can you please elaborate on what the actual issue is?

As I told you earlier "but I never received their response.." is not an issue related to iMessage (Disabled or Enabled). You should be receiving messages even if iMessage is disabled.

getting the same issue, not receiving texts