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Hi when I wear the airpods I hear the noise that confirms that it’s connected, but when I try to listen to music or anything else it won’t work. Help me out why is this happening?

I can’t hear anything from my airpods, but I hear the noise that confirms they’re connected

Posted on Jan 30, 2020 7:02 PM

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Question marked as Top-ranking reply

Posted on Jan 31, 2020 2:20 AM

Try a full re-pair, reset, and try again.


Start with Unpairing/"Forgetting" the Device:

Settings > Bluetooth > Airpods > Forget this device. Confirm it.


Put both Airpods in their case, charge them via Lightning for a few minutes (or preferably until the case is 100%). Unplug them. Open the case and hold the button on the back of the case for 15+ seconds or until the light flashes white. Hold them near your iPhone and see if the pairing screen comes up and pair them. If not, repeat until it does. But if you can't see the screen pop up, then manually pair within Bluetooth.


If it doesn't work, open a case with Apple Support here: https://support.apple.com/airpods

Repair/Service request: https://support.apple.com/airpods/repair/service



Also please let me know the Firmware Version if it doesn't work:

Settings > General > About > AirPods > Firmware Version


1 reply
Question marked as Top-ranking reply

Jan 31, 2020 2:20 AM in response to negra1007

Try a full re-pair, reset, and try again.


Start with Unpairing/"Forgetting" the Device:

Settings > Bluetooth > Airpods > Forget this device. Confirm it.


Put both Airpods in their case, charge them via Lightning for a few minutes (or preferably until the case is 100%). Unplug them. Open the case and hold the button on the back of the case for 15+ seconds or until the light flashes white. Hold them near your iPhone and see if the pairing screen comes up and pair them. If not, repeat until it does. But if you can't see the screen pop up, then manually pair within Bluetooth.


If it doesn't work, open a case with Apple Support here: https://support.apple.com/airpods

Repair/Service request: https://support.apple.com/airpods/repair/service



Also please let me know the Firmware Version if it doesn't work:

Settings > General > About > AirPods > Firmware Version


Hi when I wear the airpods I hear the noise that confirms that it’s connected, but when I try to listen to music or anything else it won’t work. Help me out why is this happening?

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