Well I talked with my Apple senior advisor yesterday about my parents’ phones. I got some kind of babble about cycle count as the problem for the first one, and BMU again for the second one (BMU was the reason given for my phone last week). She categorically denied any software problem.
So Apple’s washing their hands of this. Which is no surprise.
I let her know my disdain, informed her they yet again have another battery problem which could cost them another half-billion, and how Steve Jobs would be ashamed of them.
I would encourage all to contact Apple. Demand to speak with a tech who can take your logs (they walk you through the process, it’s easy and takes about ten minutes). I say this because I would LOVE to hear the excuses they give.
I’m calling back next week and demanding to talk with management.
I would also love to speak to a tech reporter about this. I’ve thought of attempting to contact some of the writers for all the major tech websites I rely on. That’s a long shot though. I don’t personally know of any. Does anyone? I’m furious.