You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I bought a new iPad Air (3) from Costco and purchased the AppleCare at the same time. I was told I would need to register the AppleCare using the number on the Costco receipt. However, I can't find anywhere on the Apple Support site to "register" AppleCare, only to purchase it.
iPad Air, iOS 11
As you suggested, I followed up with a customer service rep. on the phone. Got cut off the first time and had to call back, but very friendly staff. Eventually I was passed on to a supervisor who said that with Costco, it should get registered automatically within 72 hours (it's now been 75 hours). He didn't know why the Costco staff member had told me I had to 'register' the AppleCare with the number on the receipt. Essentially, it should get 'registered' by Costco soon. Hoping that's the case and this is solved. He gave me my case number to follow up with if it doesn't, but unless I add to this discussion, consider this problem resolved.
As you suggested, I followed up with a customer service rep. on the phone. Got cut off the first time and had to call back, but very friendly staff. Eventually I was passed on to a supervisor who said that with Costco, it should get registered automatically within 72 hours (it's now been 75 hours). He didn't know why the Costco staff member had told me I had to 'register' the AppleCare with the number on the receipt. Essentially, it should get 'registered' by Costco soon. Hoping that's the case and this is solved. He gave me my case number to follow up with if it doesn't, but unless I add to this discussion, consider this problem resolved.
Go here and check and see if the coverage shows up. When you sign in with your Apple ID on a new device, that in effect registers it, IIRC.
https://checkcoverage.apple.com/
You can copy the serial number in Settings>About>Serial Number.
This is an addendum to my original post:
In the end, I returned the iPad in question. Nothing to do with the iPad itself, simply a situation of not needing it anymore after solving an issue with the older model. Costco accepts electronic returns within 90 days with the receipt. At the Costco Returns desk, they clarified for me that the AppleCare was my responsibility to initiate, not Costco's. As I returned the product, it wasn't a problem for me, but if I'd kept the iPad, I was told I should go to an Apple Dealer/Apple Store and show them the receipt from Costco with the number on it and they would process the AppleCare for me. Seems the Costco employee I originally dealt with when I bought the iPad was not clear on the procedures for the AppleCare warranty. Hope this now helps future purchases if they too are told the incorrect information.
Then you will need to call Apple and ask to be transferred to the Applecare division; tell them about your problem.
1-800-275-2273
or:
Thanks for the suggestion, but I'd already done that. It's only showing the standard 1 year coverage.
Good to hear!
Registering AppleCare for new iPad Air (3)
