You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mpothoven82 Author

Level 1

4 points

Apple Pay doesnt’t work on my new iPhone 11

I have a strange problem: I have a 2 week old iPhone 11 and added my card to the wallet. Bank confirms it is activated but when I hold the phone next to the reader nothing happens. My Apple Watch does work tho. I ordered food on my iPhone and using Apple Pay this way was no problem.

I’ve tried hard reset, removing and adding the card (turned phone off and on after delete), removed the bumpercase but nothing seems to help.

is my nfc chip broken or does somebody have a solution for this?

iPhone 11, iOS 13

Posted on Feb 1, 2020 3:58 AM

Top-ranking reply

askbarnabas

Level 10

103,911 points

Posted on Feb 1, 2020 5:45 AM

We cannot troubleshoot NFC issues here. You need to make an appointment at your nearest Apple Store Genius Bar for an evaluation.

View in context

Apple Pay doesnt’t work on my new iPhone 11

Similar questions