I am trying to update some of my apps and I receive the following message: “Cannot Update App.” It says it was purchased with a different Apple ID. How can I fix this?
I would appreciate any help you can give me.
Thank you
iPad Air, iOS 12
You cannot. The app was originally purchased using a different Apple ID. You cannot update the app unless you have the Apple ID and password of the purchaser. Otherwise, you can purchase the app using your Apple ID. If you switched to a new Apple ID from the requested Apple ID, then contact Apple.
Contacting Apple Customer and Support Service
You cannot. The app was originally purchased using a different Apple ID. You cannot update the app unless you have the Apple ID and password of the purchaser. Otherwise, you can purchase the app using your Apple ID. If you switched to a new Apple ID from the requested Apple ID, then contact Apple.
Contacting Apple Customer and Support Service
Updates for Apps
