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Level 2

293 points

Sharing Analytics data with Apple is turned off, but it is collected (and SubmitDiagInfo crashes every day)

There are a many files in /Library/Logs/DiagnosticReports/ some of which are crash reports of SubmitDiagInfo that get created every night around 01:30.

Here is January 28

-rw-rw----@   1 root         _analyticsusers   33077 Jan 28 23:06 mdworker_shared_2020-01-28-230603_Albus.cpu_resource.diag
-rw-rw----@   1 root         _analyticsusers   37613 Jan 28 22:27 mdworker_shared_2020-01-28-222745_Albus.cpu_resource.diag
-rw-rw----@   1 root         _analyticsusers    2730 Jan 28 21:25 go_2020-01-28-212553_Albus.wakeups_resource.diag
-rw-rw----@   1 root         _analyticsusers   51354 Jan 28 01:31 SubmitDiagInfo_2020-01-28-013141_Albus.crash
-rw-rw----@   1 root         _analyticsusers   50753 Jan 28 01:31 SubmitDiagInfo_2020-01-28-013131_Albus.crash

And in subdirectory ProxiedDevice-Bridge :

-rw-------  1 root  wheel   496 Jan 28 01:31 Analytics-90Day-2020-01-28-003131.1363.ips.ca.synced
-rw-------  1 root  wheel   772 Jan 28 01:31 Analytics-Daily-2020-01-28-003131.1454.ips.ca.synced
-rw-------  1 root  wheel   628 Jan 28 01:31 Analytics-Never-2020-01-28-003131.1645.ips.ca.synced
-rw-------  1 root  wheel   496 Jan 28 01:31 Analytics-Journal-Daily-2020-01-28-003131.125.ips.ca.synced
-rw-------  1 root  wheel   936 Jan 28 01:01 log-aggregated-2020-01-28-000131.ips

What is happening here? It is creating megabytes of junk there. Is macOS collecting and sending data even if I have set it to not do this?

Mac mini 2018 or later

Posted on Feb 1, 2020 1:44 PM

Top-ranking reply

leroydouglas

Community+ 2024

Level 10

188,406 points

Posted on Feb 2, 2020 8:49 AM

Gerben Wierda wrote:

• Mac mini late 2018, macOS Mojave fully up to date

• Yes, Server.app

• Terminal, cd /Library/Logs etc. I used ls -lt to get a time-ordered listing then copy-pasted from the Terminal window. I don't think Console can do that. I selected a small section of the output (Jan 28) but it is like that (with a little bit of variation) constantly. I did a separate ls -lt of ProxiedDevice-Bridge and selected four lines from that.I'd be happy to show lots of output, but Apple forums do not allow large listings (limit on amount of text).

• No .panics

I did have a system problem yesterday which hosed the system (new software added that did not play nice, so I removed it).The system otherwise runs fine.

I have been running pf since a few weeks and alf since yesterday, the reports are also from before that time.

Answering your other reply: I did that already. Share Mac Analytics is turned off. "man SubmitDiagInfo" doesn't tell (of course) why it crashes when it runs every night.

Thanks—that is helpful

The crash is a curiosity, I am seeing no crash reports on macOS Catalina.

— From the Activity Monitor.app you may be able to sample the process for clues. ex. search for "SubmitDiagInfo"

—Reinstalling the macOS to refresh the OS is an option.

—Filing feedback—may catch the eye of Apple engineers—and they "may" contact you for more sysdiagnose:

https://developer.apple.com/bug-reporting/

Apple Feedback http://www.apple.com/feedback

Feedback assistant to file bug reports: https://feedbackassistant.apple.com/welcome

Quite possible this is a known bug for the server software(?)

— from the terminal to see log, some word combination in quotes ex <"crash"> or <"Previous crash cause">

 log show --predicate 'eventMessage contains "crash"' --last 24h

may return an error code(?) or a clue.

https://support.apple.com/guide/mac-help/share-analytics-information-mac-apple-mh27990/mac

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Top-ranking reply

leroydouglas

Community+ 2024

Level 10

188,406 points

Feb 2, 2020 8:49 AM in response to Gerben Wierda

Gerben Wierda wrote:

• Mac mini late 2018, macOS Mojave fully up to date

• Yes, Server.app

• Terminal, cd /Library/Logs etc. I used ls -lt to get a time-ordered listing then copy-pasted from the Terminal window. I don't think Console can do that. I selected a small section of the output (Jan 28) but it is like that (with a little bit of variation) constantly. I did a separate ls -lt of ProxiedDevice-Bridge and selected four lines from that.I'd be happy to show lots of output, but Apple forums do not allow large listings (limit on amount of text).

• No .panics

I did have a system problem yesterday which hosed the system (new software added that did not play nice, so I removed it).The system otherwise runs fine.

I have been running pf since a few weeks and alf since yesterday, the reports are also from before that time.

Answering your other reply: I did that already. Share Mac Analytics is turned off. "man SubmitDiagInfo" doesn't tell (of course) why it crashes when it runs every night.

Thanks—that is helpful

The crash is a curiosity, I am seeing no crash reports on macOS Catalina.

— From the Activity Monitor.app you may be able to sample the process for clues. ex. search for "SubmitDiagInfo"

—Reinstalling the macOS to refresh the OS is an option.

—Filing feedback—may catch the eye of Apple engineers—and they "may" contact you for more sysdiagnose:

https://developer.apple.com/bug-reporting/

Apple Feedback http://www.apple.com/feedback

Feedback assistant to file bug reports: https://feedbackassistant.apple.com/welcome

Quite possible this is a known bug for the server software(?)

— from the terminal to see log, some word combination in quotes ex <"crash"> or <"Previous crash cause">

 log show --predicate 'eventMessage contains "crash"' --last 24h

may return an error code(?) or a clue.

https://support.apple.com/guide/mac-help/share-analytics-information-mac-apple-mh27990/mac

Gerben Wierda Author

Level 2

293 points

Feb 2, 2020 12:30 AM in response to leroydouglas

Mac mini late 2018, macOS Mojave fully up to date
Yes, Server.app
Terminal, cd /Library/Logs etc. I used ls -lt to get a time-ordered listing then copy-pasted from the Terminal window. I don't think Console can do that. I selected a small section of the output (Jan 28) but it is like that (with a little bit of variation) constantly. I did a separate ls -lt of ProxiedDevice-Bridge and selected four lines from that.I'd be happy to show lots of output, but Apple forums do not allow large listings (limit on amount of text).
No .panics

I did have a system problem yesterday which hosed the system (new software added that did not play nice, so I removed it).The system otherwise runs fine.

I have been running pf since a few weeks and alf since yesterday, the reports are also from before that time.

Answering your other reply: I did that already. Share Mac Analytics is turned off. "man SubmitDiagInfo" doesn't tell (of course) why it crashes when it runs every night.

Feb 1, 2020 7:15 PM in response to Gerben Wierda

What exact Mac are you using and what is your current macOS?

Are you running a server?

What was the command line to extract that output as you present it above?

did it come from the Console.

From your ref </Library/Logs/DiagnosticReports/> I am not seeing .synced files nor subdirectory ProxiedDevice-Bridge .

are you getting any .panics or just those two .crash reports 1-28 ?

Feb 1, 2020 7:26 PM in response to Gerben Wierda

You can read more from the man page:

 man SubmitDiagInfo | more

Verify your preferences did not get some default setting:

>System Preferences>Security & Privacy>Privacy

Sharing Analytics data with Apple is turned off, but it is collected (and SubmitDiagInfo crashes every day)