Newsroom Update

Tap to Pay on iPhone is now available in Canada. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can’t send iMessages

Suddenly phone I can’t send iMessages

Posted on Feb 1, 2020 10:54 PM

Reply
Question marked as Best reply

Posted on Feb 2, 2020 1:56 AM

  • Turn off and restart iMessage and FaceTime
  1. Go to Settings > Messages and turn off iMessage.
  2. Go to Settings > FaceTime and turn off FaceTime.
  3. Restart your device.
  4. Turn iMessage and FaceTime back on. (Watch the GIF below)



  • Still not activated after a day?
  1. It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:
  2. Make sure that your device has the latest version of iOS.
  3. If you're using an iPhone, contact your carrier to make sure that you can receive SMS messages.
  4. Contact Apple Support.







If you get an error when trying to activate iMessage or FaceTime ...

2 replies
Question marked as Best reply

Feb 2, 2020 1:56 AM in response to JavaExcel

  • Turn off and restart iMessage and FaceTime
  1. Go to Settings > Messages and turn off iMessage.
  2. Go to Settings > FaceTime and turn off FaceTime.
  3. Restart your device.
  4. Turn iMessage and FaceTime back on. (Watch the GIF below)



  • Still not activated after a day?
  1. It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:
  2. Make sure that your device has the latest version of iOS.
  3. If you're using an iPhone, contact your carrier to make sure that you can receive SMS messages.
  4. Contact Apple Support.







If you get an error when trying to activate iMessage or FaceTime ...

Can’t send iMessages

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.