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Level 1

4 points

Failed payment

Hello, I have recently added my new Visa card to use with my Apple ID. It’s been verified and the authorisation code entered. However, when ever I attempt to make a purchase it just says failed but doesn’t say why.

iPhone XS, iOS 13

Posted on Feb 2, 2020 7:45 AM

Top-ranking reply

Eric Root

Level 10

684,675 points

Posted on Feb 2, 2020 9:27 AM

Declined?

Apple ID payment information - If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store

If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.

iTunes Support

iTunes Support – world wide

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Failed payment

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