icloud storage

Have you followed the instructions here:

https://support.apple.com/en-us/HT207594

kailey295 Said:

"icloud storage: when i try to downgrade my icloud storage it won’t let me"

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Call Apple Support, ASAP:

Give Apple Support a call over the phone. They’ll know what’s going on and why, and will run you right though the fix.

Apple Contact Info:

• Contact Us - Choose Locations
• USA: 1(800)MY-APPLE
• Proceed from there, as necessary