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Account locked because of security reasons

I received an email that my apple id has been locked for security reasons and that i must verify my identity within 12 hours or my acc will be permanently locked.I wrote all my information except the credit card infos because i dont have any.i always reedem my account from the cards (Appstore&iTunes card)that i buy at the store.What can i do to verify my account without writing down the credit card informations?! I dont want my Apple ID to be permanently locked.I have 3 hours left so please help!!

iPhone 7 Plus, iOS 13

Posted on Feb 2, 2020 11:11 PM

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Posted on Feb 3, 2020 12:05 AM

This probably has not been a legit Apple mail:

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

2 replies

Feb 3, 2020 8:52 AM in response to erlinda99

That seems to be a scam/phishing email. Apple won't send you an email/text telling you your account is disabled/restricted  or will be disabled/restricted. You will find out the next time you try to log in somewhere.


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

Account locked because of security reasons

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