Photo and video

How do you get your pictures and videos it seem like the last update had put a little white exclamation point if u haven’t watch them or something. So is there a way you can get it off ?

Posted on Feb 3, 2020 6:19 AM

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Question marked as Top-ranking reply

Posted on Feb 3, 2020 8:03 AM

Do you have enough free storage on your iPhone, so you download the video from iCloud?

An exclamation point in a circle is usually a storage problem:

  • Either you are running out of storage in iCloud, then iCloud Photos will stop working and you can no longer download your photos and videos from iCloud, until you free enough storage in iCloud to make it work again (or sign up for an increased iCloud storage).
  • Or the problem is with the local storage on your iPhone. If you have used up all local storage, Photos may not be able to download the video from iCloud if it cannot save a copy locally on your iPhone, so you can watch it.
  • Did you enter your iCloud Apple ID password again, after the system update? You may need to confirm your iCloud Settings.


  • Or you may not have a reliable internet connection.


1 reply
Question marked as Top-ranking reply

Feb 3, 2020 8:03 AM in response to konya241

Do you have enough free storage on your iPhone, so you download the video from iCloud?

An exclamation point in a circle is usually a storage problem:

  • Either you are running out of storage in iCloud, then iCloud Photos will stop working and you can no longer download your photos and videos from iCloud, until you free enough storage in iCloud to make it work again (or sign up for an increased iCloud storage).
  • Or the problem is with the local storage on your iPhone. If you have used up all local storage, Photos may not be able to download the video from iCloud if it cannot save a copy locally on your iPhone, so you can watch it.
  • Did you enter your iCloud Apple ID password again, after the system update? You may need to confirm your iCloud Settings.


  • Or you may not have a reliable internet connection.


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Photo and video

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