Level 1

5 points

forgot guided access passcode

I forgot my guided access pass code and the the screen is stuck on a page which I cannot navigate to other apps.

How do I fix?

iPad Air 2, iOS 12

Posted on Feb 3, 2020 7:11 AM

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1 reply

Level 10

103,631 points

Feb 3, 2020 10:52 AM in response to seylee

Hello,

Unfortunately you must now fully restore your iPad to factory settings.

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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forgot guided access passcode

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