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Why can’t I install my downloaded software update?

Won’t let me click the install now button after download.

iPhone 11, iOS 13

Posted on Feb 3, 2020 11:53 AM

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Question marked as Best reply

Posted on Feb 3, 2020 12:13 PM

To update the phone check these requirements:

  • The phone must be charged to over 50%
  • Low Power Mode must be OFF
  • You cannot be connected through VPN
  • You must have a Wi-Fi connection (not cellular)
  • While not a requirement per se, you should plug in the phone or put it in a wireless charger to assure it stays on and connected to Wi-Fi
3 replies
Question marked as Best reply

Feb 3, 2020 12:13 PM in response to catalina214

To update the phone check these requirements:

  • The phone must be charged to over 50%
  • Low Power Mode must be OFF
  • You cannot be connected through VPN
  • You must have a Wi-Fi connection (not cellular)
  • While not a requirement per se, you should plug in the phone or put it in a wireless charger to assure it stays on and connected to Wi-Fi

Why can’t I install my downloaded software update?

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