Volume and Connection Issues with my AirPods

A month ago I was gifted brand new AirPods but for some reason they have been acting up all of a sudden. Whenever I try to play any sounds from my AirPods the volume fully blasts and I am unable to change it from my phone. My iphone 7 has always been very durable and plays well so I am confident that my phone is not a factor to this problem. Another strange error that has occurred every once in a while since I received my AirPods is that sometimes when an alarm goes off my AirPods glitch terribly and start playing the alarm sound louder in my ears instead of on my phone.

:(