Cancel "Offer Up" premium service during the free trial period

Question

Cancel "Offer Up" premium service during the free trial period

Has anyone ever canceled "Offer Up" premium service during the free trial period and then found out months later they were billed $19.99 a month repetitively? I was and I wish it ended there...

I called Apple and asked them to help me cancel it and get a refund. I trusted they had. Well they say they don't even have a record of my calling in to cancel it. Guess what, not only did not I not get a credit, my subscription was re-instated and continued billing me when I thought I had it resolved. Criminal!!

[Re-Titled by Moderator]

iPhone X

Posted on Feb 4, 2020 9:12 AM

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Answer 1

Dah•veed

Level 9

66,825 points

Feb 4, 2020 9:16 AM in response to BlaneousNoches

This is how you have to cancel a subscription.

Managing auto-renewing subscriptions -

http://support.apple.com/kb/HT4098

ASC - Late 2012 Mac mini, macOS 10.15.3; Watch, series 5 GPS/cellular, watchOS 6.1.2; iPad Air 2, ipadOS 13.3.1; iPhone 8+, iOS 13.3; TV 4th Gen, tvOS 13.3.1;  HomePods, audioOS 13.3.1 and Airport Express w/ Airplay 2

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Answer 2

Feb 4, 2020 10:05 AM in response to Dah•veed

Are you saying that it is unrealistic to expect an application to provide a clear path to cancelling a subscription and to be able to verfiy that it has been cancelled? And further more we should be able to get an emailed verification of such as cancellation! It is basically set up to steal monthly payments from users!

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Answer 3

Dah•veed

Level 9

66,825 points

Feb 4, 2020 10:36 AM in response to BlaneousNoches

I didn't say that at all. Those are good ideas. I'm not sure how that could be implemented.

I am saying the system doesn't currently function as you think it should. And no amount of whining will change that.

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Answer 4

Feb 4, 2020 11:20 AM in response to Dah•veed

Really? Whining? Don't be a tool!

I'm the customer and the one who was ripped off by an App that Apple sells and manages. What I had hoped to achieve by taking this time to communicate with you was to make things better! Is Apple acting ethically and do they demand the apps the sell and manage do the same! I don't need your sympathy or your bs. Good day!

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Answer 5

Dah•veed

Level 9

66,825 points

Feb 4, 2020 11:33 AM in response to BlaneousNoches

Apple isn't here. Apple doesn't answer questions here. This is a user to user support forum. Everyone here is a volunteer. No one here can effect any changes that you may deem necessary.

I think that Apple is very ethical in its actions. I don't offer BS, I offer things as they are. In this forum I explain how the App Store(s) function. Some folks accept that, others act like pendejos.

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Answer 6

Feb 4, 2020 9:44 AM in response to Dah•veed

There should be instructions in the app on how to verify if you succeeded in canceling it. Please show me where on the "Offer Up" app where a user can do that!!

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Answer 7

Dah•veed

Level 9

66,825 points

Feb 4, 2020 9:47 AM in response to BlaneousNoches

That is your expectation, but not reality.

Folks are expected to know how to use the App Store before downloading apps. That includes how to manage the subscriptions to which they have subscribed.

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Cancel "Offer Up" premium service during the free trial period

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