Face id

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Level 1

4 points

I bought a new iPhone. why is face id not working? it is not configurable

iPhone 11 Pro Max, iOS 13

Posted on Feb 4, 2020 12:39 PM

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Answer 1

Best reply

Level 10

230,479 points

See this for troubleshooting, If Face ID isn't working on your iPhone or iPad Pro - Apple Support and if necessary, contact Apple Support.

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Answer 2

Level 6

8,500 points

rayana242 wrote:

why is face id not working? it is not configurable

What is not working? What is happening if you try to configure Face ID? Describe in details, so we could understand and provide you with some help.

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Answer 3

Level 10

197,446 points

You need to give us just a tad more information...

What happens when you try?

Where did you get the phone?

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