Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: BobbyDanger72
BobbyDanger72 Author
User level: Level 1
9 points

Can't add Capital One to Apple Pay.

I just bought the Iphone 11, software is up to date, AMEX card was added to Wallet flawlessly. However, I can't add my Capital One VISA. I keep getting "Card Not Added - Contact your card issuer for more information"


I called Capital One, they have no idea what to do. I've already gone through https://support.apple.com/en-us/HT205630


Any suggestions?


Posted on Feb 4, 2020 3:40 PM

Reply
Question marked as Best reply
User profile for user: askbarnabas
askbarnabas
User level: Level 10
103,539 points

Posted on Feb 4, 2020 6:46 PM

  • If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card. 
  • If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.
  1. Check your Apple ID region to make sure it is correct (Change your Apple ID country or region - Apple Support)
  2. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
  3. A passcode is required to use the Wallet app. 
  4. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  5. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  6. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  7. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support


View in context

Similar questions

3 replies
Question marked as Best reply
User profile for user: askbarnabas
askbarnabas
User level: Level 10
103,539 points

Feb 4, 2020 6:46 PM in response to BobbyDanger72

  • If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card. 
  • If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.
  1. Check your Apple ID region to make sure it is correct (Change your Apple ID country or region - Apple Support)
  2. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
  3. A passcode is required to use the Wallet app. 
  4. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  5. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  6. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  7. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support


Reply

Can't add Capital One to Apple Pay.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up